Apple: Do Not Lie to Us

To:  Steve Jobs, CEO, Apple

We, the undersigned, ask that Apple cease from making unfulfilled promises concerning the PowerMac G5's.

The idea for a company to announce, take orders on a product, and not intend to ship for almost two months from an announcement date is a disservice to customers. Then, for this company to wait 12 hours before the promised shipping date and "revise" the shipping date once more to three weeks later is downright HORRIBLE customer service.

We certainly know that delays are inevitable and in order to keep your products 100% you must push release dates. However, to keep your loyal customers in the dark until 12 hours before release is not keeping par with the customer service that Apple strives for. Additionally, for one to speak with Apple Store representatives just 13 hours before release and be told, "Yes, your order will ship on the thirtieth of July," is not only bad customer service, but an outright lie.

Mr. Jobs, we are reasonable people and all we expect is a little respect and truth to your customers. As you are probably aware, the company that you have built has developed a cult-like following, and your most loyal fans are probably the first to jump on new products. So to keep some of us Apple veterans, as well as new "switchers", in the dark for such a long period is disgusting.

In summation, we ask that Apple increase their communication with their customers and also be realistic with their promises. Also, please keep your Apple Store representatives informed on dates with accurate information.

We thank you for your time and eagerly anticipate your reply.

Sincerely,

The Undersigned

The Apple: Do Not Lie to Us Petition to Steve Jobs, CEO, Apple was created by and written by Joseph Coppola (jocojr@hotmail.com).  This petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.

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