The people of Worcester, MA are tired of wasting their hard earned money on the lack of service Charter Communications provides its customers. Charter's telephone, internet and cable are constantly not working right, and when customers call to get help, they are met with apathy and outright rudeness. Instead of working to find out what's wrong, agents hang up on you when they don't know what else to do. Services go out all the time, but no credits are issued for time lost. Their contractors miss scheduled appointments with no apologies, and their solution to everything is a new cable box. The customer service is horrendous, passing your call from one non-English speaker, to another and dropping the calls. Every call is too complicated and on average 15-30 mins long. Let's get Charter out of Worcester and bring in a company that cares about customer service.