Nexon's Wrong Actions and Unfair MapleStory Ban

To:  Nexon America, Better Business Bureau

On the 10/8/2009, a character called Patsgangster on a Nexon game account was Permanently Banned for the following reason:
Illegal Charging/funding of Nexon Cash (also referred to as ‘NX’).

We feel this is a mistake on Nexon’s part. To quote Nexon on their ‘NEXON Cash Guide’:
Any act of NEXON Cash trading/selling or unauthorized/fraudulent charging is in direct violation of the Terms of Use and all such violators will be subject to account termination without warning.

NO such act was made. As far as the card holder is aware of, not only were there not any reports of fraud made, but there was no “trading/selling” of in-game items either.
The credit card associated with the PayPal account which was used to Charge NX was an ‘Only 1’ pre-paid Visa Debit gift card. The funds to purchase this card were from Patsgangster’s Pocket Money.
NO refund was asked for by the card holder after the transaction, but Nexon America refunded the payment.

The Nexon game account charged with 20K PayPal NX was able to be used, and there was no problem with Nexon or PayPal. The $20USD transaction, from the card holder’s PayPal account to Nexon America, was successfully completed. Two weeks later, Nexon America rejected, and then refunded the payment resulting in Patsgangster’s Nexon account to be banned for the reason as stated above. The refund by Nexon America was unauthorised as far as the card holder knew.
The account was Banned Because NEXON AMERICA, WHILE UNAUTHORISED, REFUNDED THE MONEY that was paid through PayPal by the card holder. The two payments of $10USD, totalling $20USD, made by Patsgangster’s PayPal account was refunded by Nexon America back into the card holder’s pre-paid Visa Debit card. No refund was asked for by the card holder, but Nexon America made the unauthorised refund which resulted in Patsgangster’s Nexon account’s ban. Attempts have been made to contact Nexon America through their customer service on their main website, but Nexon America/Game Masters are not taking any action to further investigate, simply denying Patsgangster’s appeal to have the permanent ban lifted.

The character is found on the Mardian server:
Patsgangster- Level 129 ‘Dark Knight’ (Also on the account is PatstheDk).

Signing this petition means you are not only aware of the situation, but you find the banning wrong and unjustified, and that Patsgangster’s account should be unbanned. Comments are optional, but we suggest you make them to further express your feelings of the banning.

Sincerely,

The Undersigned

The Nexon's Wrong Actions and Unfair MapleStory Ban Petition to Nexon America, Better Business Bureau was created by and written by Patrick Nguyen (patrickwn1@hotmail.com).  This petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.