Astro Price Increase

To:  custcare@astro.com.my

Dear Astro Customer Care and Astro Management,

I am disheartened with your decision to increase monthly fees.We strongly protest your decision for reasons shown below.

1. You have not improve your program quality. There are still a lot of repeated old programs. Repeating programs to provide more viewing opportunities to viewers is a lame excuse. For those who regularly watch Astro.. Its just too many Repeated Programs !!

2. You proudly claim to have more than a million subscribers. And the numbers are increasing everyday. You should be able to reduce your overall cost per subscriber through economy of scale. Increasing the fee cannot be substantiated.

3. You have advertisement revenues. Advertisements in ASTRO are just like those in free TVs! Subscribed TV should be free from advertisement in the first place.

4. You have monopoly of the market for 25 years for you to enjoy better profit and recover start-up costs. Your fee increase is simply abuse of such power granted to you by the government.

5. Your service quality is below expectation. We can't receive programs during bad weather. So, should we deduct a fee for every failure to receive programs ?

6. You have listed your company as public listed company. You should already have more working capital to finance your operation and not charging us any extra fees.

7. You should not pass the burden of failure to improve your company efficiency, mismanagement and unproductive operating cost to us. Increasing fees is an irresponsible act of blaming your failure on us, your customers.

8. Most customers are contracted subscribers under your promotion package.They cannot terminate the subscriptions as it will be deemed of a breach of contract. Your decision to charge extra fees is daylight robbery.

9. In order to enjoy certain latest movies or live telecast , we need to pay extra on top of the monthly subscription. Shouldn't that be included as perk of being an Astro subscriber rather than paying extra ?? If I need to pay extra for a particular live telecast for example of a boxing match why in the world do I need to pay monthly for the sports channel?? I would rather be watching free TV with advertisement since you have advertisement in most of the programs anyway.

Please reconsider your decision to restore public trust and customer confidence in your "esteemed" company.

Sincerely,

The Undersigned

The Astro Price Increase Petition to custcare@astro.com.my was created by and written by Norazizan Mohamad (na9500@hotmail.com).  This petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.