Problems With E815

To:  Motorola Customer Support

Attn: Monica ID #351058

When we spoke on the phone, you indicated that I was the only person
contacting Motorola concerning problems with the Motorola E815 handset.
You suggested that it would be helpful to Motorola to know that other
people are experiencing the same problems that I have been. Towards that
end, I have started this online petition. I hope that based on the
number of people who sign this petition you will realize that there are
many people experiencing the same problems with the E815. Obviously I
could only reach a very small number of E815 owners in the very short
amount of time that I had. Please consider the petition signers listed
below as the tip of the iceberg, rather than as the only users
experiencing these problems. The problems are widespread.

The people signing this petition have experienced one or more of the
following major issues affecting the new Motorola E815 handset:

1)Significant Echo Problems

The echo problems occur for the person being called by the person using
the E815, not on the E815 itself. There are at least two distinct types
of echo problems. One is when the user of the E815 is using a bluetooth
headset. The other is when the user of the E815 is using speakerphone.
In both cases, the party on the other phone, (which could be a landline
or a mobile phone) may hear their own voice echoing back to them. Note
that this problem is intermittent and sporadic. Handsets that exhibit
the problem at one time may not exhibit it later. Finally, there is a
theory that using ObeyMoto at some point prior to using the speakerphone
may be a factor in causing the speakerphone version of the echo problem.


2. Alarm Clock Function

If the alarm is set, but a text message is received and not read before
the time the alarm was set to sound, the alarm simply will not sound.
For an individual attempting to use the alarm function to wake up, but
who also may receive text messages while sleeping, this is obviously a
huge problem. Some people report the same problem occurring with a
missed call, such that a missed call also prevents the alarm from
sounding.



3. ObeyMoto stops functioning

It has been discovered that if all the "QuickText" messages are deleted,
ObeyMoto will no longer function. The simple fix for users that have
heard of this problem is to create a new QuickText message. But most
users would simply have no idea why their ObeyMoto just stopped working.



The list above is by no means an all-inclusive list of all the bugs
found in the E815 handset. We hope that Motorola will address these
issues, and deliver a fixed E815 that really does perform as this top of
the line phone has the potential to.

Thanks for your attention to this.

Sincerely,

The Undersigned

The Problems With E815 Petition to Motorola Customer Support was created by and written by Sean Masters (seanmas@msn.com).  This petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.

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