WE, the registered or formerly registered customers/users of Starhub's MaxOnline service, hereby petition Starhub Ptd Ltd to do the following:

1) To provide for our pursual Starhub's complete Guaranteed Level of Service policy, and its rationale for the policy contained therein.

2) To provide a satisfactory and complete press release explaining the lack of or disruption of decent services to Us, and provide a full explanation of the safeguards Starhub is putting in place to prevent a re-occurance of the disruptions.

3) To provide a full, unconditional apology to all affected customers of MaxOnline for the recent intermittent disruption of services for the period November 2002 to January 2003

4) To explain the 1.5 Mbps download bandwidth cap which Starhub has imposed on all MaxOnline users when ISPs (Internet Service Providers) in other countries provide 6 Mbps or even 8 Mbps bandwidth to its users.

5) To improve the MaxOnline Customer Service hotline by:
- reducing the wait time before a customer service officer attends to the customer
- ensuring all customer service officers are familiar with the MaxOnline Service, and
- to ensure that all compaints are dealt with in the swiftest manner possible, without due discrimination.

6) To give customers of MaxOnline, who are affected by the service interruptions for the period of November 2002 to January 2003, a wavie of the subscription fees for the affected months respectively for affected users.

7) To explain fully the rationale for the upload bandwidth cap and remove the cap if the rationale behind the bandwidth cap is unacceptable.