Pottery Barn! Stop Selling Rugs with Horrible Fumes

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We have purchased Pottery Barn rugs and brought them into our homes only to find they immediately, or even years later, off-gas a burnt rubber smell. The fumes are horrible. Some of us have experienced perceived health problems. Some have had success returning the rugs for full or partial refunds, some have not. Discussions on the internet suggest this problem has been going on for several years. It is time for Pottery Barn to STOP SELLING RUGS THAT OFF-GAS HORRIBLE FUMES. This problem is widespread enough that quality controls should be in place.

318 Signatures

  • Rachel Dornhelm
    • Comments
    • this has happened with 2 PB rugs I purchased
    • City, State, Country
    • California
  • Sandra McLellan
    • Comments
    • I love the pattern (Cottontail and his Friends), but think I should return the rug because I am afraid of exposing my newborn to toxic organic fumes. I have my Ph.D. in Environmental Toxicology from the University of Cincinnati College of Medicine, so I know better than to keep the rug.
    • City, State, Country
    • Milwaukee, Wisconsin, USA
  • Katherine Fumei
    • Comments
    • the rug smells terrible! My whole nursery is PB kids and this was the only problem.
  • Linda Mazza
    • City, State, Country
    • Bethel, CT, United States
  • Cristy Givens
  • S. Johnson
    • Comments
    • Legal action should be taken. Tell your attorney general ASAP.
    • City, State, Country
    • Berkeley, Ca
  • Dot Lewis
    • Comments
    • burnt smell emanating from rug
    • City, State, Country
    • В
  • Monica Fernandez
  • Kelly Nelson
    • Comments
    • Ridiculous. I discourage EVERYONE I know from purchasing ANY rugs from Pottery Barn.
    • City, State, Country
    • Vallejo, CA
  • Kay Ball
    • Comments
    • Please help! My Pottery Barn rug is making me sick!
    • City, State, Country
    • Texas
  • Mary Margaret L. O'Donnell
  • Diane Simone
    • City, State, Country
    • New Milford, CT 06776
  • Alexis Rowell
    • Comments
    • I have 4 rugs and they ALL stink like latex. I had a professional rug cleaner tell me this is common for PB rugs.
    • City, State, Country
    • Issaquah, WA, USA
  • Josh Shaw
    • City, State, Country
    • Rockville, MD, USA
  • Eileen
    • Comments
    • I have spoken and email potter barn and was told that they are not aware of the problem. I think they are and need to stop selling these stinking rugs. Are they toxic?
  • Gary Smith
  • Jaime Moore
  • Sarah Macsalka
    • City, State, Country
    • Denver, CO
  • Karyn Ho
    • Comments
    • I've had my rug for 7 years and always wondered why I had a weird "burning rubber" smell in my house. IT'S THE POTTERY BARN RUG!
    • City, State, Country
    • San Ramon, CA
  • J. Higgins
    • City, State, Country
    • New York, NY USA
  • Georgia Renner
    • Comments
    • Bought my rug 6 years ago -- started smelling 2 years after purchase.
  • Susan Ross
    • Comments
    • I have many large oriental style rugs and this is the only one with this problem. I paid too much to have this!
    • City, State, Country
    • Centerville, Ohio
  • Kim Cannon
    • Comments
    • I want my money back
    • City, State, Country
    • bainbridge island, wa 98110
  • Ryan
    • Comments
    • В
    • City, State, Country
    • В
  • JENNIFER D'ARCY
    • Comments
    • toxic smell from rugs
    • City, State, Country
    • san francisco, ca. usa
  • Carla Hernandez
  • Jennifer Yu
    • City, State, Country
    • Denver, CO 80209
  • Caroline Gatto
    • Comments
    • If my kids get sick down the road, I will sue Pottery Barn. They should not be knowingly selling these rugs.
    • City, State, Country
    • Port Washington, NY
  • Steve Spatz
    • City, State, Country
    • United States
  • Glenn Shubb
    • City, State, Country
    • Los Angeles, CA
  • Yvonne Bosch
    • City, State, Country
    • Romeo, MI
  • Jerome Bosch
  • Eitienne Hitchcock
    • City, State, Country
    • San Diego, California, United States
  • Molly Malone
    • Comments
    • I loooooved my rug, but the smell is making me sick and i'm embarrassed to have company over
    • City, State, Country
    • East Greenbush, NY
  • Jennifer Bogdanovitch M.D.
    • Comments
    • Returned trellis rug, outcome pending
    • City, State, Country
    • Wellesley, MA
  • Terr Webb
    • Comments
    • Have spent much time & money trying to eliminate odor of this beautiful rug. Would appreciate Pottery Barn standing behind their product and replacing these rugs!
    • City, State, Country
    • South Haven Michigan
  • Melody Goldmeyer
    • City, State, Country
    • Keller, Texas, USA
  • Destiny Puente
  • Melanie Buch
  • David Goldmeyer
    • Comments
    • Oooo Ooo, that smell!
    • City, State, Country
    • Keller, Texas, USA
  • Christy Degenhart
    • City, State, Country
    • Wimberley, TX USA
  • Richard F.
    • City, State, Country
    • Westfield, NJ
  • Christine Barganier
    • Comments
    • I am physically sick from the smell
    • City, State, Country
    • San Carlos, CA USA
  • Kathleen Courter
    • City, State, Country
    • Columbus, OH USA
  • Nichole Laak
  • Bethany Bowling
    • City, State, Country
    • Newport, KY USA
  • Donna Campise
    • Comments
    • Please let people know how harmful they are! We need to keep our kids healthy and safe and by having these rugs in the rooms of children is not right. My son was very sick for 2 years and I will never be able to forgive pottery barn for just sweeping this under there sticky poison filled rugs. Parents get the rugs out of the rooms now!
  • susan spinelli
    • Comments
    • Get theses rugs out of your kids rooms they are toxic.and they know it too
  • Della Tamulis
    • Comments
    • gets stronger and stronger with time!
    • City, State, Country
    • United States
  • ben landis