StarHub Please Deliver Your Promise

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Dear StarHub Ltd,

I am writing this petition in response to growing discontent and dismay among your customers - myself included - regarding the handling of the recent "Intel Centrino" issue surrounding your MaxOnline promotion in December 2006.

Let's visit the facts. Your brochure listed a Compaq Presario laptop computer as a gift if customers signed up for 28 months with StarHub MaxOnline. The technical specifications list the processor as "Intel Centrino Duo Mobile Technology".

When subscribers finally received their laptops, they realized that their machines were not Centrino certified. In this case, it was the wireless internet adaptor that was in question - it was a Broadcom branded wireless internet adaptor. For a laptop to be Centrino certified, it must be an Intel wireless internet adaptor.

Many of those who signed up for the deal did so under the impression that it is a Centrino-certified laptop, but evidently that has not been and still is not the case.

You have since revealed that the word "Centrino" was never meant to be in the brochure, and that it was a mistake by a StarHub employee who was responsible for the brochure. We appreciate your candor and integrity in admitting your mistake.

However, those who did sign up under the impression that it is a Centrino-certified laptop could only feel rather shortchanged. After speaking to staff at both StarHub and the laptop manufacturers, Hewlett Packard, I am under the impression that neither party wishes to address the concerns of said StarHub customers, nor make an exception to deliver what was impressed upon them as "Intel Centrino Duo Mobile Technology" laptops.

In light of the current situation, I am making these demands of you:

Recall the affected notebooks (V3131TU, v3135TU & V3136TU) and replace/insert the affected/omitted parts, namely the wireless adapter and the bluetooth adapter. The notebook must then be Centrino Duo certified.

Or, replace the affected notebooks with an equivalent notebook of the same monetary value. In the case of the model V3136TU with a monetary value of S$2299 w/GST, it should be replaced with either model V3133AP or V3143TU.

Or, offer a full rebate/compensation to customers who want to return the affected notebook and cancel the MaxOnline contract. Customers must be restored to the condition prior to the contract, subjected to the payment of services used.

Thank you for your time.

299 Signatures

  • Alvin Lee
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • Not selected pending mediation
  • lim chee seng
    • Comments
    • nerdyfrog from HWZ
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136tu
  • Andy
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136
  • Yong Heen Yoke
    • Comments
    • Give me my Centrino Laptop... you SH/HP
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU + 12 Cell Batt Paid $318
  • alan teo
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3135TU
  • Jonathan Ng
    • Comments
    • I think the above says it all. We are not even asking for somthing unreasonable, but asking for something that was PROMISED when we saw the advertisement. This is simply misrepresentation. And looking at the way things are being handled and thrown around, this will definitely be the LAST TIME I am using both Starhub and HP for sure!!!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3135
  • Samuel
    • Did you sign up for the 28-mth offer?
    • No
  • Jessie
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Wong Wai Keong
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • Compaq V3136TU
  • Gabriel Chan
    • Comments
    • The aftersales service really cannot make it.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Lum Yee Wai
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3135TU
  • Christopher Kwek
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Harwinder Singh Bhatia
    • Comments
    • I signed up for the 24-month contract and paid S$628 to upgrade to notebook just to discover that I'm getting a crippled machine. This is not done !
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • maxhurt
    • Comments
    • Intel Centrino Duo Mobile Technology; meaning Intel Pro Wireless & Bluetooth. Difference? Savings and Intel Media Accelerator features! We had been tempted to sign up with StarHub on a 28-month contract for a $1600 Intel Centrino Duo notebook and we demand the full value!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • base model
  • ricky3472
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Ong Chin Tiong
    • Comments
    • Deliver what you promise
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Lim Kok Wah
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • Presario V3136TU
  • Bernard
    • Comments
    • There is also short change of warrenty for those who opt for the Upgrade 2 which comes with a one yr warrenty + 3 yrs extended warrenty!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU with extended warrenty.
  • G F Chang
    • Comments
    • Was drawn to the promotion offered by StarHub, and even pay extra $329 to upgrad to V3136TU Core 2 Duo with Centrino Duo Mobile Technology. What I get is a notebook with a Broadcom WLAN. It isn't Centrino! "Centrino Duo Mobile Technology" requires the Intel 3945ABG mini PCI-e card. Where is it? It's stated on the Compaq box that there's supposed to be an Intel WLAN, but I can only firnd a Broadcom BCM94311. I know some one some where has made a mistake. Please show sincerity in rectifying this issue.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • YOU GUYS ARE NOOBS
    • Comments
    • ONLINE PETITION IS USELESS WHEN THE HELL WILL U NOOBS LEARN
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • BASIC LAPTOP
  • Ng Choong Yin
    • Comments
    • I felt dissapointed upon learning my laptop is going to be handicapped by removal of IntelProSet for lower end broadcom module
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136tu
  • alvin
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136
  • Lim Jun Sheng
    • Comments
    • To Starhub, pls have the integrity to honor and deliver your "Intel Centrino Duo Mobile Technology" promise.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • NG GUAN HWEE
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3131TU
  • PoetikaL
    • Comments
    • "Be a promise maker " -- poetic
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136TU
  • ONG ENG HOW
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Terence Wang
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Kelvin Tan
    • Comments
    • If you do not deliver what was promised in the first place, do you think people will pledge loyalty to Starhub in future? You are jus misleading the general public with your ad and also at the same time misusing the word Centrino which Intel has spent billion on brand building, beware of being countersue by Intel for it. GIVE US OUR INTEL PRO WIRELESS!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Kenneth Ong
    • Comments
    • Show us your integrity and sense of responsibility
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136TU
  • Don Yeo
    • Comments
    • You go guys, unethical companies like them deserves it
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • v3136tu
  • Kelvin Centrino
    • Comments
    • I WANT CENTRINO!!!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136
  • Lee Cheow Lin
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136TU
  • Mr Goh
    • Comments
    • well, i sign up as a 24 mths contract but get the NoteBook upgrade, thinking is a centrino, Starhub and HP should seriously resolve this issue asap. We as customer of both SH & HP will feel cheated by them.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136
  • Steven
    • Comments
    • give me my correct specification of the laptop which SH/HP promised
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136tu
  • apengrg
    • Comments
    • Shame on you! No cheating pls.
  • Goh Kar Hong
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136
  • Chris
    • Comments
    • I believe we are not satistified with the answer on the new paper "misprint/miscommunication" and no follow up actions. I myself is attracted by the newspaper and online advertisment. The word clearly stated Centrino and newspaper even have the logo. How you say it is a misprint? After the incident, I look up on Intel website. The description is just a duplication of the centino performance, another misprint? I seriously Starhub should fulfill what is listed in the advertisment instead of telling customer misprint after the whole promotion is ended.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • gudboii
    • Comments
    • I sign this promotion its because of the Centrino, yet i got short changed. As for the Boardcom, is simply s*c*, connections slow + always DC. Zzzz, return us our GOODs!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3131TU
  • Bernard Wong
    • Did you sign up for the 28-mth offer?
    • No
  • Lionel Leow Leng Tian
    • Comments
    • Dear Starhub/HP Singapore, please do something instead of just saying its a typo blahblahblah. We want to see action, not words..
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136
  • Kelvin
    • Comments
    • I seriously very disappointed with the kind of services provided by Starhub & HP. I've stopped purchasing any of HP related stuff. Pui!!!
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136
  • Jaron Liu
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Tan Hang Siong
    • Comments
    • give us what u advertise
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136TU
  • Simon Ng
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Chan Soo Yoke
    • Comments
    • replace non Intel Centrino with what was promise. Still pending for collection.
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Kelvin Ng
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • 3136TU
  • Leonard Loe
    • Comments
    • HP and Starhub. admit your fault and do something rectifiy it. your word is your bond
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU
  • Tok Hock Guan
    • Comments
    • Contract status confirmed by Starhub on 1/1/2007, now waiting for HP to contact me.. :(
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • pending
  • shabir khan
    • Comments
    • Compensation should be made. We are paying a premium price. There's no such things as mistakes as they are professional enough.
    • Did you sign up for the 28-mth offer?
    • No
  • Mark
    • Comments
    • HP/SH Please deliver as advertised
    • Did you sign up for the 28-mth offer?
    • No
    • Which model did you pick?
    • V3136TU