Certegy

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    Wal-Mart, Target, and other retailers using Certegy
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To Wal-Mart, Best Buy, Staples, Target, and all retailers using Certegy check authorization service:

Every day, retailers using Certegy's faulty risk management system lose money and customers when checks are declined for no good reason. Certegy bases its decision to accept or decline a check based on statistical information rather than whether there are sufficient funds to cover it. Upon rejection - which is in itself a humiliating experience - the customer is directed to call a number for an explanation of why the transaction was declined. But Certegy customer service representatives usually give incorrect, vague, or even nonsensical answers to these queries.

No customer should need the permission of a third party to write or cash a check in your store. I urge you to sever your business relationship with Certegy and switch to a system that actually verifies sufficient funds in the customer's checking account, similar to the process for using a debit card. A person with proper identification, bearing a check that contains security features and is covered by sufficient funds, should NEVER have a check declined.

843 Signatures

  • William Stange
  • L Ferguson
    • Comments
    • This "service" creates ill will toward your company.
    • Location
    • California
  • Kenneth S Wilkison
  • Gayle Mapes
    • Comments
    • Add Lowe's, Home Depot, Albertson's
    • Location
    • Tyler, Texas
  • Kimberly Plasters
    • Location
    • Roanoke, VA
  • Debora Dobbs
    • Location
    • KS
  • John Clark
    • Comments
    • I have had checks declined the last few days at Sears, K-Mart, Big Lots, and now at Walgreens. When I called Certegy the woman who answered said that, for security purposes she could not tell me what internal guidelines they were using to decline my check. Certegy needs to be driven out of business.
    • Location
    • Greenfield, IN
  • Kim Plonsky
    • Comments
    • Just received a letter from Certegy that my account info has been stolen!
    • Location
    • Lafayette, LA
  • M. Yost
    • Comments
    • В
    • Location
    • PA, USA
  • ABrian Blackburn
    • Location
    • Indiana
  • Steve Reuland
    • Comments
    • I will not shop at Target again until they sever their relationship with Certegy.
    • Location
    • Denver, Colorado
  • DAWN KROMA
    • Location
    • BROOKFIELD IL
  • William Sullivan
    • Comments
    • You shouldn't be writing checks. You are giving your identity away. Certegy is declining you because they can't prove it is you. It has nothing to do with whether the check is good. They are verifying your identity. It saves each company they serve millions of dollars a year. Way much more than all of you spend put together.
    • Location
    • Florida
  • John
  • Desiree Abraham
    • Comments
    • You have limited my spending habits by using a poorly-managed company like Certegy!
    • Location
    • Cleveland
  • Jerri Popovich
    • Comments
    • After the recent news about the stolen customer data, I don't think I'll write a check at any of these places again. I just found out yesterday that my bank account has been accessed fraudulently, to the tune of about $100.
    • Location
    • PA
  • Taso Adractas
    • Location
    • San Diego, CA
  • Deborah Stein
    • Comments
    • I have chosen not to shop in your stores, due to this reason. Shame on your business practices.
    • Location
    • Colorado
  • This won't work
    • Comments
    • The problem is it costs too much to verify funds when they can get the same service for pennies from Certegy
    • Location
    • Good Luck, USA
  • Assaulted At Harrah's Casino
    • Comments
    • I was Assaulted at Harrah's Casino in Maryland Heights Missouri by Maurice Benzie and others when CERTEGY declined my check for no reason.I was blocked in , Not allowed to Leave,after I had been told if I didn't go I would be charged with tresspassing.I was pushed down backwards by Maurice Benzie, I was drug by my wrist, I was Choked to the point I could not breath by Maurice Benzie,I was then drug another 100 feet, when two security personnel had finally showed up.They had my wrist behind me.I was standing still.Maurice Benzie then reached down and grabbed my right foot and jerked my right leg upwards into the air behind me.One second my head was 5'8" off the ground. The next second my head was slamming into the brick floor.I never touched anyone , even while all this was done to me.I was then Railroaded through the St. Louis County Court and (FALSELY) convicted of Assault and Resisting Arrest because of LIES and Harrah's Casino chopped up video.
    • Location
    • St Louis Missouri
  • Carl Stanek
    • Comments
    • Company has misrepresented itself in the theft of my personal data. Pursuing legal action to recover costs of closing accounts.
    • Location
    • NH
  • Rick Dillon
    • Comments
    • Considering the current data breach how can anyone trust this organization.
    • Location
    • Denver, Pennsylvania
  • regina buchanan
    • Comments
    • I too was denied my ability to write a check yesterday at Target.
    • Location
    • CA
  • jaime larios
    • Comments
    • В
    • Location
    • В
  • Dr. Barbara Blankenship
  • rachele hales
  • H Lynn Mitchell
  • Kerri Black
    • Location
    • Massachusetts
  • Laura Clarke
    • Comments
    • Office Depot will not receive my family's business. My mom has never bounced a check or had any credit problems. She was unable to have a check processed at Office Depot because of Certegy. We later learned they use a computer algorithm to create a customer profile. Well, their computer certainly made a big mistake. She had more than enough to cover the funds for the $1000 purchase.
    • Location
    • Virginia
  • William Compton
    • Comments
    • We will never write checks at Certegy supported stores again.
    • Location
    • Colorado
  • Joshua Reid
    • Comments
    • Certegy- what a joke!
  • dawn mcguire
    • Comments
    • Denied at my local sears no reason
  • Greg Rozelle
    • Comments
    • Certegy Needs to be stopped they have no right to your account info.
  • David A Turner
    • Location
    • Winter Park, FL
  • Diane Still-Guajardo
  • Robert Misiuk
    • Comments
    • Check denied because account did not have history established - over $40,000 in account. Wla-Mart lost out on $500 sale.
    • Location
    • Wal-Mart; Portage IN
  • Kim Williams
  • Justin Griffith
    • Location
    • Taylor, TX
  • Dale
    • Comments
    • Denied cashing my payroll check thanks for making my kids wait for dinner!
    • Location
    • Wadsworth , OHIO
  • KATHLEEN J. ALLEN
    • Comments
    • I WILL NOT SHOP AGAIN AT ANY VENDOR WHO REFUSES MY CHECK BECAUSE OF CERTEGY
  • JoElaine Gilbertson
    • Location
    • minneapolis,mn
  • Chuck Baker
    • Comments
    • Certegy falsely accused me of NSF when in actuality, their client endorsed the check incorrectly. After this, I can no longer write checks for significant amounts. Funds were there and were verified by my bank. It was Certegy's client's fault and I am paying the price.
    • Location
    • Masaryktown, FL
  • Camille Ziemann
    • Comments
    • Check refused for no valid reason!
    • Location
    • NW Illinois
  • Linda Williams
  • Mary Ann Snyder
    • Comments
    • Check printiing company made a mistake on new checks...store using certegy took check...when i i found out i went to the store, they said certegy...tried that, never could get resoleved...now i just don't shop anywhere that uses certegy...that was five years ago...
  • connie manselle
    • Comments
    • Awful company
    • Location
    • oregon
  • Holley S McCaulley
    • Comments
    • My personal check was declined at Sears
  • janis hancock
    • Location
    • idaho
  • Heather Brambrink
    • Comments
    • after two times of trying to buy home supplies at home depot, I am thoroughly disgusted with Certegy. Now it is almost winter, and there's little chance of being moved into our home any time soon.
  • Stefano Rotati