IAHGames Mandatory Fee Waiver for Current Outbreak of Granado Espada Hacking Cases

  • Author:
    n/a
  • Send To:
    Roland Ong, CEO IAHGames, Singapore
  • Sponsored By:
    Community of Singapore Granada Espada Players
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WHEREAS the online game Granado Espada began to suffer an ongoing escalation of hacking cases as of September 9, 2009, affecting an unusually large amount of legitimate non-botting players,

WHEREAS there are few common threads of risky behavior and/or exposure, implying their account information has been compromised in venues under IAH control,

WHEREAS the hacking victims are generally long-standing players who have invested a lot of real money in their accounts, in some cases amounting to thousands of dollars over the past two years,

WHEREAS it is in IAH's interest to retain players rather than drive them away, and it is irrational to punish the victims further by charging "Mandatory Fees" to restore their accounts,

WHERAS the player community has become alarmed that the same could happen to any of us,

WE, THE UNDERSIGNED PLAYERS OF GRANADO ESPADA request that all Mandatory Fees related to these hacking cases be waived and that IAH do its utmost to restore the lost items with enhancements and upgrades intact.

134 Signatures

  • Saracen Family
    • Comments
    • В
  • Ripclaw
  • Girard
  • jan erickson
  • Daniel Tan
  • Kenneth
    • Comments
    • IAH,why everything also money money money first,where's all ur customer service now??
  • Rene
    • Comments
    • В
  • Del
  • Jose Gabriel C. Matulac
  • Bryan Chua
    • Comments
    • As a loyal customer, i would like to hear IAH views upon this case, what could be done to safeguard all the rest of the customers.
  • Carol Chan
  • DoubleDolls
    • Comments
    • Save the game, make it a better place, for you and for me and the entire Granado Espada. There are players crying, would you care enough for the players, let's make it a better game for you and for me.
  • Ifritus
  • Bryan Lui Nai Chung
  • Sarah Bautista
  • Jhun Bautista
  • AllanBLS
  • Grace
  • kM
  • Aldwin Rivera
    • Comments
    • you need to protect your players more and that one line in your' EULA isnt really meant for helping players
  • Beuolves
    • Comments
    • Have a concern in your costumers feeling!!!
  • Sam
  • Peiqi Ang
  • William
    • Comments
    • No to reimbursement fee! These victims lost their items due to IAH's poor security and now you want them to pay for your mistakes?
  • Harry Yeo
  • Guilherme Henrique Gimenes de Deus
  • Beejay Maniquiz
    • Comments
    • +1 to this
  • Rob San Juan
    • Comments
    • WellingX
  • Angeline Viray
    • Comments
    • I support your cause.
  • SoulLinker
    • Comments
    • i alwayz wan to be quite but not in this issue...
  • James
  • Lankester
  • Marc Marila
  • Filou
  • Jimmy
    • Comments
    • It's not fair for the victim to pay every item which they lost
  • Schezar
    • Comments
    • Bach server
  • Justin
    • Comments
    • I think it is only reasonable for the affected players to not pay for any fee because they did absolutely nothing wrong to get hacked.
  • Ong Tse Sung
    • Comments
    • Support this!
  • Kin Chia
  • Lloyd
  • eugene
  • Cassidy Romionson
    • Comments
    • This issue need to be solve fast because it involve alot investment by players.
  • Nate Lee
  • Mary Jennifer S. Lao
  • Andrew Drumheller
  • juan victor perez
  • Tay Han Chong
  • Paolo Villalobos
  • psycoteddy
    • Comments
    • please help us .. hacking is so bad
  • Kestner
    • Comments
    • Remove the mandatory Fees which are generally unfair and unjust to legitimate and long-standing players.