Sears Oasis Washing Machine

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To: Dean Rogers, CEO of Sears Canada,

As consumers, we felt we were purchasing a top of the line washing machine. We are finding out after owning and using it for a minimum of twelve months, that this machine has a manufacturing defect in the main computer of the machine! For a machine of this caliber, the manufacturer is not standing behind the product. Many of us have purchased this machine and after owning for less than two years, an error code of F1 and F51 is displayed. Some consumers have opted to receive help from appliance repair technicians, only to find out that they did not know what the root of the problem was. After repeated phone calls and emails to Sears Canada, consumers are left dissatisfied. Sears Canada has claimed to know nothing about the problem, like it doesnt exist. Some consumers are finding after paying this added expense, the problem is still occurring. This is a serious problem that has occurred often enough that Sears Canada should recall the parts involved or the entire machine. Let it be known that this problem has also occurred in the Whirlpool Cabrio washing machine, and may also happen in other machines using the same components. It is up to them to stand behind their product whether a warranty is in effect or not, when the problem occurs within a five year time frame since purchase.

49 Signatures

  • Nancy Bolton
  • Christine Lauchlan
  • James Robert Russell
  • Shannon Odom
    • Comments
    • We are in the U.S. but we are having the same problems.
  • Kathryn Riebeling
    • Comments
    • I owned this machine for 3 months and F1 is now a permenant fixture. I have to restart the machine up to 6 times before I can wash my clothes and no one can repair it!!!! I will never buy Sears again!
  • DOUG WAY
    • Comments
    • many problems
  • wanda webb
    • Comments
    • machine is junk!!
  • doloreshall
    • Comments
    • I have one of those washers and i have the same problem.Im quite disappointed in sears. I cant afford to buy a new washer after 2 years.
  • Nancy Jenks
  • Phyllis Long
    • Comments
    • the board blinks and beeps constantly. It will sometimes being a cycle when the machine is cut off. I have to unplug the machine at night to be sure it doesn't start a cycle or beep.
  • dennis morgan
  • Karen Papetti
    • Comments
    • washer is broken F1 code
  • Leigh Harrison
    • Comments
    • We have experienced the F1 Error, as well as the bleach dispenser becoming stopped up, thus overflowing onto the utility room floor ruining clothes on the floor waiting to be washed. Not impressed by a number of issues.. I don't recommend this product to anyone.
  • Darlene Moran
  • Aaron E. Burpee
    • Comments
    • Machine SUCKS!
  • Peter Molnar
    • Comments
    • It is a shame Sears no longer stands by their products...the Sears that I grew up with is gone! They turned into K - Mart!
  • Judy Bell
    • Comments
    • I hate this washing machine..! F1...F1..F1
  • Mike and Lana Lastiwka
    • Comments
    • Sears clearly does not stand behind their products. They have avoided and not returned my requests for reimbursement for service and parts we paid before the recall on the electronic control board. They even came and replaced the control board they installed with the EXACT SAME control board!!!! $329 for a plastic part anyone could install with a screwdriver! We have logged 12 phone calls, and over 6 hours of waiting on hold to be passed on to the next "customer representative". Corporate service did nothing, in fact they were less helpful than regular customer service. Telus had the worst service in the country, but now the award goes to Sears. This expensive washer simple did not live up to it's expectations.
  • tom cruz
    • Comments
    • This is the 2nd washing machine I have purchased at sears in the last 6 years. I will never ever shop for anything at sears again. I will also go out of my way to let other people know about my experiences with sears major appliances.
  • Gwen Willis
    • Comments
    • Saved up to purchase what i thought was a great machine ,I'm so dissappionted and now my warranty is over.
  • Gerry Marsh
    • Comments
    • I have the same problem with the F1 code. I hope that sears will stand behind their product.
  • Camille Marsh
    • Comments
    • I just found this on the web....y johnapolloga on Aug 15, 2009" " F1 code comes on and hitting stop and start sometimes once and sometimes several times and the machine will run. Then during the rinse cycle...it will do it again. Just called the recall number and our washing machine is involved in the recall...but we never received a letter stating this. They told us two weeks to order the parts and then set our appointment up accordingly. If the parts show early...we can call and get an earlier appointment. Seems very simple.
  • Gerry Marsh
    • Comments
    • F1 Code problems
  • Barbara Carr
    • Comments
    • hate the machine and Sears service
  • Jill
  • connie stephenson
  • Jim Marshall
    • Comments
    • RE: OASIS from Sears in Cornwall, Ontario. I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer. 1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service. 2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool. 3. I called Whirlpool and was referred back to Sears. 4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears. 5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them. 6. I called Sears and
  • Kelly Howe
  • Tessa Pickard
  • Gene Tygielski
    • Comments
    • Funny I'm on line becasue my 14 mos old Oasis washer stopped dead today!
  • joe arthaud
  • Stephen J.Siepierski
    • Comments
    • Two people said they will cover the repair...Technician wants to charge for the fix
  • Stefanie Bradley
    • Comments
    • I've owned this machine for 19 months and have called a service repairman twice.
  • Cindy Fuller
    • Comments
    • My Oasis washer is approximately 18 months old. I did not get a "code" on mine, it simply went dead as if it weren't plugged in.
  • Kim Cottens
  • Janet Dowling
    • Comments
    • This washer doesn't clean the clothes properly, they are not rinsed and leave marks on dark clothes.
  • Roberta Ferguson
    • Comments
    • I hate my washer and dryer!!! They are only 4 years old and beep and stop all the time!
  • kevin black
    • Comments
    • F1 showing on my washer too
  • George Lesic
    • Comments
    • I am dishearted that Sears doesn't have a recall.
  • Alda Caprara
  • Rhonda Vanover
    • Comments
    • Have purchased Kenmore appliances for over 25 years. This washing machine has been giving me problems and no one seems to care. Hate it, but no more Sears appliances with be purchased for my home.
  • Marie Johnson
  • Lisa M Rivera
    • Comments
    • F1 keeps flashing and doesn't let the washer machine complete the cycle. Shuts down and beeps
  • Laura LaBonte
    • Comments
    • Have the Oasis washer & dryer. They are 3 years old. My washer displays the F1 code at least 5 times per load and up to 9 times. After researching online, I see I'm not alone with this problem and that Sears is not standing behind their product and its apparent defect.
  • ken
  • ken
  • cheryl smith
  • Tom Culhane
    • Comments
    • Clearly a design error from day one.
  • Linda Iacobelli
    • Comments
    • Never again!!