Sony VAIO Notebook Computer Memory Issue

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This petition has been created to bring public attention to Sony Corporation's growing problem with their VAIO notebook (laptop) computers. The issue stems from the memory SODIMM slots. The solder joints that connect the SODIMM's to the motherboard are breaking, causing one or both memory modules not to be polled, or counted, towards total system memory.

I peronally purchased 2 Sony laptops in late 2002, a GRX580 and an FXA-10. Both are from different "families" of laptops, the GRX being a top-end model. Both exhibit the same problem which likely points to an issue during manufacturing. Sony is charging $700-$1200 for replacement of the motherboards. Both of my affected units were out of the 1-year warranty when the problems surfaced.

Many Sony customers are suffering the same problem with their VAIO notebook computers as well. One online forum tells the story of many affected users, which is at: http://www.hardwareanalysis.com/content/topic/5449/

I am asking that all owners of an affected VAIO notebook computer sign this petition, and I ask that Sony take action and repair our affected notebooks, free of charge and regardless of warranty status.

3102 Signatures

  • David S
    • Comments
    • I've had the exact same problem with a GRV616G six month ago after 10 month of intensive use. The motherboard has been changed. I'm wondering how long the new one will hold. Shame on you Sony !
    • Address/Zip Code
    • France
  • Toni G
    • Comments
    • Usual memory slot problem on PCG GRV 616G after 2 years.
  • Tushar B
    • Address/Zip Code
    • Pune India
  • Felix L
    • Comments
    • same Problem (GRX 316 G)
    • Address/Zip Code
    • Hamburg / Germany
  • Adil Q
    • Comments
    • Fix your mistake now!
  • Jeremy M
  • R. B
    • Address/Zip Code
    • Sheridan, WY
  • Patrick M
    • Address/Zip Code
    • 17 Sandy Lane Bristol, RI 02809
  • matt
    • Comments
    • Very poor built laptop fx310 never again!
  • Jonathan G
    • Address/Zip Code
    • 1600 Campus Road #0962, Los Angeles CA 90041
  • Tatsu Y
    • Comments
    • Up until this experience, I had been a loyal Sony fan. Never again will I purchase a Sony computer and I will warn off all of my friends as well.
  • Andrew F
    • Comments
    • GRX580 purchased 12/2002
    • Address/Zip Code
    • 851 Mt. Pleasant Ave. Ann Arbor, MI 48103
  • Robert L
    • Address/Zip Code
    • 32563
  • Dante F
    • Comments
    • Vaio failed to boot after expiration of warranty. When the memory module is pressed down, it boots. Definitely, the socket is defective.
  • Jason B
  • Michael K
    • Comments
    • Sony Vaio GRZ-610 won't boot!
    • Address/Zip Code
    • 78748
  • Ben S
  • Mark Z
    • Comments
    • My problems with the PCG-GRT100 notebook.. but its still the same damn Motherboard problem!
    • Address/Zip Code
    • 22015
  • dj w
  • N. D
    • Comments
    • memory is not showing up
    • Address/Zip Code
    • 19143
  • Kristine T
  • Susan
    • Comments
    • Vaio GRZ660 13 months old. Won't come on
  • Aron S
    • Comments
    • Had the Ram Soder fixed 6 months ago now my LCD is not working
    • Address/Zip Code
    • 446 N Wells St. #250 Chicago, IL 60610
  • Pauline I
    • Address/Zip Code
    • ZE2 9AE
  • Joel S
    • Comments
    • PCG-GRX570 mem slot 2 failed, mem slot 1 failing
  • Larry G
  • Chip W
  • Gary E
    • Comments
    • fx 150 sodimm does not work
  • chai r
    • Comments
    • my laptop vaio pcg f-630 is now unable to fully load to desktop. everytimes i re-starts, it ends at the windows me screen with blue stripe moving at the almost bottom of the screen. this takes forever, and i'm very overwhelmed.
    • Address/Zip Code
    • 02038
  • Bruce
    • Comments
    • I have had these memory problems on and off since I bought the computer. Now it just won't boot at all and it's no longer in warranty. I'm very upset about this.
  • Jeff T
    • Comments
    • I am very disappointed with Sony - clearly there is a case to answer. It is likely that by the time this problem surfaces, the notebook (I have a PCG-FX300) is already out of warranty. I once heard that Sony executives believe that every dissatisfied customer goes on to tell 100 other contacts of their bad experience with a Sony product. Sorry Sony - I will never buy another product from you
  • Ruben R
    • Comments
    • NV-170 Laptop with memory slot problems
  • Chris D
    • Comments
    • PCG-GRV680 with SODIMM issue.
  • Derek B
    • Comments
    • I have been a faithrful supporter of Sony VAIO laptops for 3 or 4 years, however am now totally fed up with the continual failure rate of their GRX series machines we have bought. Even to talk to technical support costs a credit card charge and two machines are now being sent back for the second time for the same problem. A third which was having a very noisy fan sorted by them is being sent back AGAIN because they returned the unit in a worse condition than they sent it. They have no customer loyalty or any conception of customer service
  • Jianyong L
    • Comments
    • We should take action!
  • Rob T
    • Comments
    • I am now warning my friends about Sony laptop products
    • Address/Zip Code
    • San Pedro, CA 90732
  • Ib Q
    • Comments
    • Same problems with memory slot, Im from Mexico, it was a gift from my dad and I dont have money to repair it :@ bcuz Im a student
  • zhijun l
    • Comments
    • PCQ-GRX550 can't start u
  • Anthony D
    • Comments
    • I had same problem with DIMM slots and paid $550 to replace motherboard two weeks ago
    • Address/Zip Code
    • 30022
  • Yongjun G
    • Comments
    • It is sony pcg-grz-515G in Germany
  • Milton Velez J
    • Comments
    • Furious! I thought my PCG-GRZ660 was a quality product.
    • Address/Zip Code
    • 07093
  • Juan Carlos A
    • Comments
    • My NV-100 has the same problem. I never going to buy any Sony product again
  • Alex
    • Comments
    • I really hate you VAIO! I will never buy a VAIO again! DELL OR TOSHIBA are my next .. I have a PCG-GRV680 and its only detecting 256mb
  • James M
  • Alvaro B
    • Comments
    • Sony Viao PCG-FX310 will not start
    • Address/Zip Code
    • 10163
  • Nate H
    • Comments
    • VAIO PCG-GRZ660
    • Address/Zip Code
    • 37922
  • Kovacs C
    • Comments
    • same problem with vaio pcg-grx-315mp
  • Tim C
    • Address/Zip Code
    • 3100 Willow Springs Road, 97502
  • M L Todd H
    • Comments
    • First the memory problem, the blue screens of death using the port replicator, now the machine won't provide enough power to complete a boot sequence. HD and AC are fine
    • Address/Zip Code
    • 19107
  • Sean G
    • Address/Zip Code
    • 39047