Talk Talk Customer demands

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    Charles Dunstone, Carphone Warehouse, Talk Talk
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We, the customers of Talk Talk broadband demand the following:





1. Customer service lines that don't hang up on us.


2. Customer service lines that have wait times of less than 20 minutes.


3. Cheaper technical support with competent employees.


4. Transparent network issue reporting either on the website, or on the phone line.


5. To have our modems and services activated and provided as promised.


6. For billing to cease once we actually cancel our account.


7. For billing to be accurate for the services provided.


8. For direct debits not to be randomly reinstated.


9. For offers to be fulfilled as promised in a reasonable (less than 30 days) amount of time.


10. For our service to be reliable, at least to the point where it will stay up for more than 30 minutes.


11. For our e-mail accounts to be created at the moment of sign up.


12. For port throttling or 'shaping' to be limited to customers actually using more than 40 GB a month.


13. For our online gaming to actually work, with no ports blocked/throttled or shaped.





If you, Carphone Warehouse and Talk Talk cannot do these things, we demand to be released from our contract with you accruing no penalty to ourselves. You have admitted that your products aren't 'keeping up with demand' and your customer service people can't cope, yet you still advertise your products during prime time television. This is misleading, underhanded marketing that penalizes your customers. We deserve better for our money.





376 Signatures

  • robert hollocks
    • Comments
    • the worst customer service I have ever experienced in my life. A COMPANY THAT TRULY DOESN'T GIVE A DAMN ABOUT IT'S CUSTOMERS.
  • Paul Welsh
    • Comments
    • Abysmal service. Actually the worst I have EVER encountered. Enough with the excuses; get off your private yacht and fix it!
  • Colin Fell
    • Comments
    • It all Talk Talk an no action. Disgraceful!
  • Andre Hausberger
    • Comments
    • if a customer wishes to leave your fantastic company please drop the service and stop billing him. I have sent 9 emails and 2 letters (recorded delivery) and was billed and billed and billed and .... ups no more bills but a debt collection agency - hmm mr. Simon Rawlings Head of Credit Control maybe you should speak to Ofcom or to the watchdog how to do business? How many phonecalls have I made to carphone? I cannot prove how many but I spent ages on the phone to either be dropped or here the message - your account has been cancelled - 2 weeks later the next bill - the next call.....
  • rik hurst
    • Comments
    • rhurst@talktalk.net
  • gemma skelton
  • Enrico Rampa
    • Comments
    • customer services kept me on hold forever and then hung up. Outrageous!
  • jayne whitehead
    • Comments
    • unbelievable non existent support service
  • Dougal Morrison
    • Comments
    • Worst service I've ever (not) had, including NTL.
  • James Noble
    • Comments
    • too angry to comment
  • mike abbott
    • Comments
    • hope it stays connected long enough to send this!
  • arnold wallace
  • Jonathan Hawkins
  • maureen lane
    • Comments
    • taking money without providing servies promised
  • Julian Prior
    • Comments
    • Absolutely appalling customer service. Have called 15-20 times to sort out a problem with a bill and they have failed to deal with it on every single occasion
  • Kim
    • Comments
    • Mr Hollocks? Is that really your surname? how unfortunate
  • Loredana Pozzetto
    • Comments
    • l_pozzetto@hotmail.com
  • Anthony Phelan
    • Comments
    • Talk Talk has been a serious disappointment and a serious waste of my valuable time.
  • Karen Smith
    • Comments
    • The worst experience I have encountered with any company. I am a telecoms supervisor and have never experienced such shoddy service in all my life.
  • Michael Cavanagh
    • Comments
    • I've been a TalkTalk customer since June 2004 and have recommended them to many people in that time. My experience in the last few months with TalkTalk since I signed up for this new 'free' (!) broadband deal has been the worst customer service experience I have ever had. I'll be joining thoseTalkTalk customers who will be leaving in their droves to find a competent supplier of broadband.
  • Luis Kohashikawa
    • Comments
    • agreed with all set
  • doug
    • Comments
    • slow, can not contact them cut off after period of time
  • Maxine
    • Comments
    • Words fail me. Total incompetency. Awful customer service, incorrect billing, false promises too many to mention
  • Ronnie Mason
  • Pat Sharman
  • John Pearson
  • Sion Milsom
    • Comments
    • Talk talk suck, cant wait for my min term to expire so i can get away from you, shame on you!!!!
  • Irene Scott
    • Comments
    • Having gone straight to Dunstone, my financial complaint has been resolved, and Talktalk are reimbursing me for costs incurred by their abysmal lack of technical support and expertise following the email containing 562 email addresses of their customers, and which caused my computer to crash twice, and I had to call in an independent IT consultant to clear the viruses and get my computer up and running. Please God, give me strength to exercise patience and tolerance until such time as I can get out of this hell hole called Talktalk - only another 16 months to go. My deepest sympathy goes out to all of you who have suffered at the hands of these cowboys.
  • Sam
  • roy campbell
    • Comments
    • signed up in april and still no sign of my broadband connection absolutely no customer service all my letters and emails ignored outrageous
  • Adrian Collins
  • Christopher Pine
    • Comments
    • still awaiting a reply to my letter 14th July!
  • Nik Bridge
    • Comments
    • Purchased April. Still no Broadband September!!!! Absolute Joke.
  • Sarah Crackles
    • Comments
    • DISGRACEFUL SERVICE
  • chris_withall
    • Comments
    • April, May, June (sent mac). June became August July came and went, skipped August and became September. {end monty pyhon sketch} and still no broadband (ive just checked and notice they didnt say which YEAR) im now not sure i wannado this, it could be a total lemon, maybe i shoud try another fruit ?
  • claudette holmes
    • Comments
    • worst service ever
  • Mrs Mojdeh Mohtadi-Haghighi
    • Comments
    • I have never been so stressed about trying to start a SERVICE with a company than I have with talktalk. The hell that I started being fooled by free broadband offer. 4 months on and I have only got landline which I had and was quite happy before joining talktalk. Their customer services give out totally wrong information. One says onething and the next one contradicts the advice and gives you appology. I am fed up and it has cost me so many hours of waiting and being passed from one person to the next. It has been a hell. How do I get out of it. Would they ever be brought to justice for the pain that they have caused for thousands of us whose livelihood depends on using internet and broadband. Would they compensate us for the hours of stress and frustration and the pain they have caused us and still we are no closer to the answer. It is quite annoying as you are waiting on the line and it tells you calling the customer service is free...
  • Carl Latchford
    • Comments
    • Lousy service, Imb broadband giving me 56-76K, going back to BT
  • Michael Colbeck
    • Comments
    • How can u have a service that offers only online billing when the site hardly ever works. Also the emails work intermitantly so you cant use them. And the connection is limited during the day. And the technical support takes over a week to respond and is just a glorified (slow) answer phone service.
  • Ronan O'Brien
    • Comments
    • It took me 7 attempts to cancel my application (the after I made it ) because the cancellation team (referred to as "customer options" internally) kept on hanging up on me. It's the *worst* service I have ever received from any company. Avoid unless you want a headache.
  • David Shoare
    • Comments
    • Because of all of our problems we have gone to Telewest, who installed everything in a week. Talk Talk made it difficult to even pay a bill!
  • Sally Brewer
  • patrick
    • Comments
    • talk talk sucks
  • mary mmurray
    • Comments
    • i have been unable to get on line since going liive with t,t.my password kept getting regected i was constantly calling the help line at 10p a minute and still no joy it took 2 weeks for t.t. to send me a mac code so i could use another provider i had to ring every day untill i finaly received it up to all i have had from t.t. is a very big bill even though i have never used there broadband i am now having to pay 70 pound to be released they are one big rip off i don't know how there getting away with it from masie
  • Nemi
    • Comments
    • appaling service
  • Janice Murphy
    • Comments
    • One of the lucky ones, who got out of talktalk without paying a penny in disconection charges
  • Paul McKillop
    • Comments
    • Aaaaaarrrrrrrggggggggghhhhhh!!!!!!!!!
  • Christopher Forrester
    • Comments
    • Everything fine untill LLU 5 hours worth of phone calls and still not resolved four days later. This is NOT service!
  • Paul Loseby
    • Comments
    • Signing up with TT worst move I made
  • Scott Mills
    • Comments
    • Sick of phoning TT's technical "support" line, sick of a lacklustre service...