Verizon Wireless Text Messaging Spam

  • Author:
    n/a
  • Send To:
    Verizon Wireless Text Messaging (vtext.com)
  • Sponsored By:
  • More Info at:

Verizon Wireless reaps significant profits from spam messages to cell phones, and offers grossly inadequate tools for fighting spam.

Currently Verizon only offers an opt-out approach to control spam (blacklisting). This method is laughable, as a single user is unlikely to see a spammer repeatedly use the same address.

Verizon's utter lack of support for vtext.com customers can easily lead one to believe that they are happy to profit from the spam messages. In order to responsibly serve their customers, Verizon Wireless needs to offer basic tools for spam management. Such tools are easily and cheaply implemented, and should represent no significant new cost to Verizon Wireless. These should include:

1. Give users the option of an opt-in approach for controlling spam. That is, users should have the ability to provide a list of addresses, domains, and patterns, which are allowed to send messages to their cell phone. A large number of addresses, domains, and patterns should be allowed.

2. Provide the option of general spam filtering for their email to cell phone gateway. Spam filtering is not perfect, but it is relatively mature technology, and fairly straightforward to drop in any of several available packages. (This must be optional, as some applications would prefer to see occasional spam rather than risk a missed message.)

3. Provide users with customer service, where they can report spam, and be credited for messages which are easily demonstrated to be spam.

We therefore petition Verizon Wireless to end their shameful spam profiteering, and provide the minimum set of tools required to manage spam text messages.

35 Signatures

  • Thomas A. F
    • Comments
    • В
    • Verizon Customer?
    • No
    • Spam messages/month
    • 40
  • krista z
    • Verizon Customer?
    • No
  • Stephen M
    • Verizon Customer?
    • No
    • Spam messages/month
    • 30+
  • Joseph H
    • Verizon Customer?
    • No
    • Spam messages/month
    • 300
  • Lily E
    • Comments
    • I sometimes get over 2 dozen spam messages each day. This is unacceptable.
    • Verizon Customer?
    • No
    • Spam messages/month
    • 100/month or more
  • tim
    • Verizon Customer?
    • No
  • oscar
    • Verizon Customer?
    • No
  • Kevin P
    • Comments
    • I just got off the phone with Verizon customer service. They weren't at all interested in help me solve the problem.
    • Verizon Customer?
    • No
    • Spam messages/month
    • 15-30
  • Joe R
    • Comments
    • they will not stop
    • Verizon Customer?
    • No
    • Spam messages/month
    • 10+
  • Spencer A
    • Verizon Customer?
    • No
    • Spam messages/month
    • 250
  • William J
    • Verizon Customer?
    • No
    • Spam messages/month
    • 10/month and increasing esp in sleeping hours
  • Stephen J. F
    • Verizon Customer?
    • No
  • Jennifer M
    • Verizon Customer?
    • No
    • Spam messages/month
    • 12
  • Lindsay S
    • Verizon Customer?
    • No
  • April c
    • Verizon Customer?
    • No
    • Spam messages/month
    • 15
  • Rick S
    • Comments
    • Spam text message are ridiculous. I have been getting more and more. If this continues, I will cancel my Verizon services!
    • Verizon Customer?
    • No
    • Spam messages/month
    • 4/per month
  • Ethel M
    • Verizon Customer?
    • No
    • Spam messages/month
    • 7 in past week
  • Jessica D
    • Verizon Customer?
    • No
    • Spam messages/month
    • 4 in the last few days
  • Brenda D
    • Verizon Customer?
    • No
  • debbie c
    • Verizon Customer?
    • No
    • Spam messages/month
    • way too many
  • Kevin H
    • Verizon Customer?
    • No
  • Ronald H
    • Verizon Customer?
    • No
  • kim
    • Verizon Customer?
    • No
  • James B
    • Comments
    • Please help with spam
    • Verizon Customer?
    • No
  • Jim O
    • Verizon Customer?
    • No
    • Spam messages/month
    • so far 10
  • candice C
    • Comments
    • Verizon said that they can't stop it and to go online and complain here not to them. Very disappointed in Verizon.
    • Verizon Customer?
    • No
    • Spam messages/month
    • 6 in one day so far you do that math
  • Olga P
    • Verizon Customer?
    • No
  • Deena B
    • Comments
    • STOP SPAM
    • Verizon Customer?
    • No
    • Spam messages/month
    • 5-10
  • Henry Chinery, I
    • Verizon Customer?
    • No
  • Lynn B
    • Verizon Customer?
    • No
  • Maggie B
    • Verizon Customer?
    • No
  • Andrew B
    • Verizon Customer?
    • No
  • Ronald R
    • Verizon Customer?
    • No
    • Spam messages/month
    • 10
  • Donna Y
    • Comments
    • tried to stop it many time without success
    • Verizon Customer?
    • No
    • Spam messages/month
    • 40
  • Noah H
    • Comments
    • Wish this had more traction!
    • Verizon Customer?
    • No
    • Spam messages/month
    • 10