Wacom Intuos4 issues remain unresolved
-
Author:
n/a -
Send To:
Masahiko Yamada, Wacom CEO
-
Sponsored By:
wacom user forums -
More Info at:
Dear Mr. Masahiko Yamada!
We, the undersigned Wacom users, are utterly sad to see how the brand you lead, whose name alone has become the common name for digital tablet technology among designers and painters worldwide, is failing to justify our confidence and is nothing less than ignoring users' complaints about obvious Intuos4 driver and design flaws, thus ruining Wacom's reputation in the eyes of more and more users.
In the forums (forum.wacom.eu), we have been trying during several months to draw technical support's attention to a critical bug in the driver v.6.12-5 which effectively prevents the tablet from working properly on windows 7 systems with system locale set to some other than default English - mostly to Russian or Ukraine ones (judging by forum posts). In short, the driver begins to crash on every Windows boot if default settings are changed by user - button mappings, pressure sensitivity and other crucial options.
Tablet functionality can only be gained back by deleting user preferences file (many people would configure the tablet to fit their workflow and spend quite a long time doing it, which is wasted everytime they loose their custom settings) - and just until the next boot. The only solution Wacom support suggests is rolling back to driver version 6.11, which is morally old and full of bugs itself. OR, their other advise is to change the system locale to English. Which also is not an acceptable option, because in this case localized non-unicode programs display unreadable characters, folders whose names contain local symbols cease to be opened by such programs, and so on.
Also we tried to urge Wacom to post a warning on the driver download page, to keep people informed so that they wouldn't risk to have their deadlines failed due to driver error - to absolutely no avail.
That was pretty annoying, but we were expecting the next driver version to be free of this bug. The more so because Wacom team had finally recognised the bug, quote:
"by Wacom on Mon 7. Dec 2009, 14:53
Wacom has tested the 6.12-5 drivers on Russian and Ukrainian systems and has seen some problems under Win7. The reason is unclear yet. - I would try to use driver verion 6.11 for the moment."
And then, the recently released driver v6.13-5 STILL has the non-default locale bug. What do we consider that? Developers' absent-mindedness? Or deliberate ignoring of all users with non-latin symbols in their languages and keyboards? People bought not a cheap toy but an expensive device only to find they can't use it because of some cold war declared by Wacom to them - might sound harsh but that's what it feels like. Recently, the support team doesn't even bother to post anything at all.
You might be interested to read the thread regarding this issue here (just in case you are not well informed about it):
http://forum.wacom.eu/viewtopic.php?f=2&t=2249
Note that it's the second largest thread in the forums, while the largest one is full of complaints about Intuos4 nibs being flattened ridiculously fast and their unfavorably high pricing in this regard.
You can read respective thread here:
http://forum.wacom.eu/viewtopic.php?f=2&t=1438
Please, Mr. Masahiko, pay attention to these major issues. We really don't want things to turn out this way, and still want to see Wacom as leader in tablet technology. Only decisive actions could stop the bad word of mouth already spoiling its reputation...
We, the undersigned Wacom users, are utterly sad to see how the brand you lead, whose name alone has become the common name for digital tablet technology among designers and painters worldwide, is failing to justify our confidence and is nothing less than ignoring users' complaints about obvious Intuos4 driver and design flaws, thus ruining Wacom's reputation in the eyes of more and more users.
In the forums (forum.wacom.eu), we have been trying during several months to draw technical support's attention to a critical bug in the driver v.6.12-5 which effectively prevents the tablet from working properly on windows 7 systems with system locale set to some other than default English - mostly to Russian or Ukraine ones (judging by forum posts). In short, the driver begins to crash on every Windows boot if default settings are changed by user - button mappings, pressure sensitivity and other crucial options.
Tablet functionality can only be gained back by deleting user preferences file (many people would configure the tablet to fit their workflow and spend quite a long time doing it, which is wasted everytime they loose their custom settings) - and just until the next boot. The only solution Wacom support suggests is rolling back to driver version 6.11, which is morally old and full of bugs itself. OR, their other advise is to change the system locale to English. Which also is not an acceptable option, because in this case localized non-unicode programs display unreadable characters, folders whose names contain local symbols cease to be opened by such programs, and so on.
Also we tried to urge Wacom to post a warning on the driver download page, to keep people informed so that they wouldn't risk to have their deadlines failed due to driver error - to absolutely no avail.
That was pretty annoying, but we were expecting the next driver version to be free of this bug. The more so because Wacom team had finally recognised the bug, quote:
"by Wacom on Mon 7. Dec 2009, 14:53
Wacom has tested the 6.12-5 drivers on Russian and Ukrainian systems and has seen some problems under Win7. The reason is unclear yet. - I would try to use driver verion 6.11 for the moment."
And then, the recently released driver v6.13-5 STILL has the non-default locale bug. What do we consider that? Developers' absent-mindedness? Or deliberate ignoring of all users with non-latin symbols in their languages and keyboards? People bought not a cheap toy but an expensive device only to find they can't use it because of some cold war declared by Wacom to them - might sound harsh but that's what it feels like. Recently, the support team doesn't even bother to post anything at all.
You might be interested to read the thread regarding this issue here (just in case you are not well informed about it):
http://forum.wacom.eu/viewtopic.php?f=2&t=2249
Note that it's the second largest thread in the forums, while the largest one is full of complaints about Intuos4 nibs being flattened ridiculously fast and their unfavorably high pricing in this regard.
You can read respective thread here:
http://forum.wacom.eu/viewtopic.php?f=2&t=1438
Please, Mr. Masahiko, pay attention to these major issues. We really don't want things to turn out this way, and still want to see Wacom as leader in tablet technology. Only decisive actions could stop the bad word of mouth already spoiling its reputation...
697 Signatures
-
mlekodukye
- Comments
- yes, it just can't go on this way
-
Yaniv Peer
- Comments
- A disappointed wacom user
-
Eirik Aasheim
- Comments
- I'm staying away from intuos4 until this is fixed
-
Dario Dhamo
- Comments
- Fix the nib flattening issue. It's getting ridiculous.
-
Bruno Sousa
-
Natalie Wolverson
- Comments
- For such an expensive and top of the range product these problems shouldn't exist, let alone be ignored.
-
Tom Zamorin
- Comments
- I because of this problem have already lost the sum more than costs Wacom Intuos4 L Look, this full mockery: http://forum.wacom.eu/viewtopic.php? f=2&t=2249&start=190 http://forum.wacom.eu/viewtopic.php? f=2&t=3112 In expectation of a miracle...
-
Rob Lewis
- Comments
- This design flaw completely negates the purpose of being able to freely create digitally. Artists are constantly concerned about the state of their nib/surface as they work...which is the last thing that should be occupying their mind. Everyone can think of easy solutions, so why can't a "professional" design/research department?
-
German
- Comments
- WinXP Sp3 Intuos4 XL
-
Alexey
-
Jack Richards
- Comments
- I reguarded your compnay as one of the best friends an artist could have, now i simply reguard you as a blind, def mute to your customers and supporters needs. You can say some people like your design and im sure they do. All 12 of them on the board of directors. However even though to me now your compnay is nothing but a generic has been i do sincearly thank you for all your thought and design in the past you helped alot. i hope one day it can be like that again. RIP wacom RIP....
-
Peater Davidson
- Comments
- FIX THE NIB ISSUE!
-
Sara
- Comments
- i refuse to touch your new tablet product with a ten foot pole untill this thing is finished. I am advising all my work mates at Weta Digital do the same.
-
Roudet
- Comments
- professional tools needs pro support...
-
Nikolay
- Comments
- agrees with the petition,
-
Nikolay
- Comments
- agrees with the petition,
-
Roman
- Comments
- wacom is unable to produce stable tested SIMPLE software??
-
Danielle
-
Dmitry Majeiko
-
Naif Altamimi
-
George Kamperis
- Comments
- I havent faced yet the windows 7 problem cause i own the XP but the problem with intuos4 nibs exists.
-
Ivar Nordstrem
-
Derek English
- Comments
- Get this resolved quickly
-
william macleod
-
Goesta Struve-Dencher
- Comments
- My issue is with the abrasive surface, would appreciate a free replacement.
-
Soph Forsyth
- Comments
- Agreed, durable more reasonably priced nibs and a less harsh Int4 surface!
-
Joseph N. Vergel
-
Sergio Movchan
-
Koen de Mol
-
Chris Hart
- Comments
- Please sort the nib wear out.
-
Patrick Langner
-
Cassandra Kruchten
-
Misha Empty
- Comments
- www.mishaempty.com
-
Petr Khramov
- Comments
- Vista Business En + Wacom Intuos 4L
-
Garry Cole
-
Giedrius Paulikas
- Comments
- Nib wearing problem.
-
Sergiy Lozinsky
- Comments
- You should be very ashamed to save so much on the salary of your driver developers
-
Danchenko Sergey
- Comments
- Nib wear is very disappointing... 23 $ ( in Belarus ) for 5 plastic nibs? That's ridiculous.
-
Akira Schьttler
- Comments
- Hope YOU solve the problems quickly!
-
Sam Pryor
- Comments
- Just use the same material from the intuos2 and 3.
-
Eugene
-
patrick
- Comments
- complaint regarding nib flattening, see the wacom forum for my full opinion
-
Mike O'Sullivan
- Comments
- I have the rapid wearing nib problem on my new Intuos 4 (3rd Wacom tablet owned) and have complained directly to Wacom. I have now taped a clear plastic cover over the abrasive overlay and don't feel at all good about this horrible fix.
-
Steve Thomas
- Comments
- Deterred buyer of Intuos4 M
-
JOAQUIN BEDIALAUNETA MENDIA
- Comments
- it is necesary a new good driver for intuos 4 and new durable nibs
-
Nazar
- Comments
- I am using Windows 7 x64 (Russian) and the driver did not work on this system correctly. After you install version 6.13-5 tablet stopped determined system. My friends have the same problem with the drivers on other systems Windows XP/Vista/7 x86/x64
-
Stanislav Bondarenko
- Comments
- Wacom, please do something!!!
-
Uri
-
Uzzass
- Comments
- pleaasee solve it!!!
-
Maxim Samoilenko
- Comments
- I rely on you
-
697
Signatures! - View Signatures
- Sign Petition