We, the undersigned, wish to object to the substandard customer service that loyal fans are currently being subjected to. As avid and passionate supporters of PhantomEFX products, and good customer service, we react strongly to rude, condescending or uncaring remarks made to us. In particular, we feel we have been repeatedly subjected to poor customer service by the Administrator of your new forum and your Casino Manager.

We believe that poor customer service can hurt PhantomEFX's bottom line and ultimately make it harder to continue to put out the great products that make the undersigned such fans of your company. We vehemently ask that we be respected as customers, and that the above mentioned Administrator and Casino Manager be removed from public interaction until such time as they have had proper training in good customer service. Only then should they be reintroduced to the front lines of customer service, as well as being monitored to maintain a level of excellent quality customer service.