Rogers BlackBerry Data Overage
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"** Rogers Wireless reserves the right to limit usage and charge $7 per additional MB for excessive usage over 25 MB of data per month."
Today, this is no longer acceptable. It is no longer "excessive usage" because of the following reasons:
- This 25 megabyte limit was designed back when BlackBerry only did email. New BlackBerry models do much more than email.
- Modern BlackBerry models transmit much more data, especially the BlackBerry 8700r EDGE model.
- There is no way to self-monitor data usage, until the end of the billing period. It is easy to accidentally exceed the data limit before you receive the bill.
- www.rogers.com still uses the wording "Unlimited"
- On recent Rogers BlackBerry's, the BlackBerry Internet Browser includes a bookmark labelled "BlackBerry HELP!" that links to wireless downloads for BlackBerry games and BlackBerry picture themes. Two of the games are almost 1 megabyte in size for a wireless download.
- New data-intensive BlackBerry software such as Google Maps Mobile from http://www.google.com/glm can be accessed via BlackBerry Internet Browser.
- Newer versions of BlackBerry email services (BlackBerry Internet Service, BlackBerry Web Client, BlackBerry Enterprise Server) provide full wireless email synchronization, which consumes more data to keep everything synchronized wirelessly.
- 25 mgeabytes is no longer considered "excessive usage" on current models of BlackBerry, especially the model 8700r.
- Treo users have the option of purchasing 100 megabyte Rogers data plan. Rogers does not provide any method of paying for a higher-priced BlackBerry data plan to get a higher data limit.
- Fido Wireless has no data limit. Bell Mobility recently eliminated their 100 megabyte cap. Telus Mobility now offers a 250 megabyte BlackBerry plan for $100 per month.
- It is anti-competitive because Rogers owns Fido, giving Rogers a monopoly on worldphone-capable networks. Fido does not permit consumers to sign up for BlackBerry plans on the Fido network, even though fido is already set up to function with BlackBerry (see https://webclient.blackberry.net/WebMail/Window.jsp?site=fido for the Fido BlackBerry Login Webpage, which indicates Fido is already set up to function with BlackBerry)
- Rogers permit Fido Unlimited Data users to roam on the Rogers network without the 25 megabyte limit. Also, Rogers permits Treo 100 megabyte plans on the same network. This implies that the Rogers network has sufficient data capacity to support the removal of the 25 megabyte limit.
- International data roaming is $10 per megabyte. Data overage cost is $7 per megabyte. Data overage costs are almost as expensive as international data roaming, just to use the BlackBerry in Canada at reasonable non-exessive levels.
- In the first 3 months of a BlackBerry plan, data overages are waived. This pratice should not legitimize the use of the word "Unlimited", since customers are often hit by unexpected data charges after the first 3 months. Data usage can vary widely and can later surge unexpectedly if a user later decides to download a data-using application such as Google Maps Mobile. Looking at past bills is not a reliable indicator of current or future data usage, since there is no way for the customer to monitor current month's data usage before the end of the billing period.
- BlackBerry is becoming more consumer-friendly. Even RIM has redesigned www.blackberry.com to appeal to non-business users. Therefore, Rogers BlackBerry Data Plans need to be more consumer-friendly and small-business friendly.
In addition, many Rogers and RIM employees as well as Rogers partners are waived of this limit, and do not get charged these data overages. They do not experience the true pain of small businesses and individuals who are subject to the 25 megabyte cap, and are charged several hundred dollars of extra fees per month for exceeding the 25 megabyte "limit" of the Rogers $60 Unlimited BlackBerry Data Plan. Therefore, Rogers Wireless does not get subjected to the necessary pressure to raise the data limit. This indicates that this is discriminatory practice, which hurt consumers and small businesses. Consumers and small businesses have a hard time convincing Rogers about the problems revealed by the 25 megabyte data limit on the Rogers $60 Unlimited BlackBerry Data Plan.
Increasing numbers of users have paid several hundreds, and in some cases more than $1000, during one month for data usage that would have not been charged extra on any other North American carrier on their best BlackBerry data plan. Some customers have posted messages about their Rogers data overage costs at the following forum websites:
We, as Rogers customers, Rogers representatives, and Rogers resellers of Rogers products, are all requesting Rogers to do any or all of the following:
(1) Readjust the 25 megabyte limit to more representative industry standard levels. Rogers Canada is the carrier in North America with the lowest data limit on their best Unlimited BlackBerry plan; and/or
(2) Introduce another higher-priced data plan that removes the 25 megabyte limit. This is parallel to the Telus Mobility $100 BlackBerry plan that gives a 250 megabyte data limit; and/or
(3) Remove the wording "Unlimited", because this is no longer an accurate representation of data usage on a modern BlackBerry model 8700r.
Readjusting the BlackBerry plans will help Rogers sell more BlackBerry subscriptions, bring more BlackBerry users online, make the BlackBerry more consumer-friendly, make it easier for Rogers stores to sell BlackBerry, and make it easier for people to switch from Bell/Telus to Rogers. This benefits Rogers Canada, Rogers stores and representatives, and Rogers customers as a whole.