Sony VAIO Notebook Computer Memory Issue

To:  Sony Customer Service

This petition has been created to bring public attention to Sony Corporation's growing problem with their VAIO notebook (laptop) computers. The issue stems from the memory SODIMM slots. The solder joints that connect the SODIMM's to the motherboard are breaking, causing one or both memory modules not to be polled, or counted, towards total system memory.

I peronally purchased 2 Sony laptops in late 2002, a GRX580 and an FXA-10. Both are from different "families" of laptops, the GRX being a top-end model. Both exhibit the same problem which likely points to an issue during manufacturing. Sony is charging $700-$1200 for replacement of the motherboards. Both of my affected units were out of the 1-year warranty when the problems surfaced.

Many Sony customers are suffering the same problem with their VAIO notebook computers as well. One online forum tells the story of many affected users, which is at: http://www.hardwareanalysis.com/content/topic/5449/

I am asking that all owners of an affected VAIO notebook computer sign this petition, and I ask that Sony take action and repair our affected notebooks, free of charge and regardless of warranty status.

Sincerely,

The Undersigned

The Sony VAIO Notebook Computer Memory Issue Petition to Sony Customer Service was created by and written by Ron Stubblefield.  This petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.

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