We, the customers of Talk Talk broadband demand the following:





1. Customer service lines that don't hang up on us.


2. Customer service lines that have wait times of less than 20 minutes.


3. Cheaper technical support with competent employees.


4. Transparent network issue reporting either on the website, or on the phone line.


5. To have our modems and services activated and provided as promised.


6. For billing to cease once we actually cancel our account.


7. For billing to be accurate for the services provided.


8. For direct debits not to be randomly reinstated.


9. For offers to be fulfilled as promised in a reasonable (less than 30 days) amount of time.


10. For our service to be reliable, at least to the point where it will stay up for more than 30 minutes.


11. For our e-mail accounts to be created at the moment of sign up.


12. For port throttling or 'shaping' to be limited to customers actually using more than 40 GB a month.


13. For our online gaming to actually work, with no ports blocked/throttled or shaped.





If you, Carphone Warehouse and Talk Talk cannot do these things, we demand to be released from our contract with you accruing no penalty to ourselves. You have admitted that your products aren't 'keeping up with demand' and your customer service people can't cope, yet you still advertise your products during prime time television. This is misleading, underhanded marketing that penalizes your customers. We deserve better for our money.