As customers of Virgin Broadband, we are asking the organisation to listen to our plea for better customer service. An organisation that has locked us into a 24 month contract and provided an exceptionally unreliable service. We ask that Virgin:

1. Implement a status page immediately.... straight HTML without fancy coding can be done and tested quickly and is better than waiting for the bells and whistles system that is no doubt in the works.

2. Immediately implement a status message on the hold music.

3. Tell the truth.... we need to know that the problem exists and that it is being resolved... a likely 'return to service' date would be a bonus.

4. Ensure call center staff are able to accurately and in a timely manner know exactly what the outages are.... patch up a quick email notification system from one central person if necessary, until something better can be developed.

5. Ensure that each outage has an outage manager assigned... their job is to keep anyone interested informed via email... especially customers. Your simple html status page can have a link to a single statusmanager@vbbsupport.com.au type email for interested customers to get on to the notification list.